Privacy Policy

At Safal Hospital, we are committed to protecting your personal and medical information. This Privacy Policy outlines how we collect, use, store, and protect the information you provide to us through our website and during your visits to our facility.

By using our website or services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a. Personal Information

• Full name
• Date of birth
• Contact details (email, phone number, address)
• Emergency contact information

b. Health Information

• Medical history and current health conditions
• Treatment records and physiotherapy progress
• Physician referrals and diagnostic reports

c. Website Usage Information

• IP address
• Browser type
• Pages visited and time spent
• Cookies and tracking technologies (used to improve website experience)

2. How We Use Your Information

We use your information for the following purposes:

• To schedule and manage appointments
• To provide personalized medical treatment and physiotherapy services
• To maintain medical records
• To contact you for follow-up, reminders, and relevant health updates
• To process payments and insurance claims
• To improve our services and website functionality

3. Sharing of Information

We do not sell or rent your personal or medical information. Your information may be shared only in the following cases:

• With healthcare professionals involved in your treatment
• With insurance providers for billing purposes
• With legal or regulatory authorities when required by law
• With trusted third-party service providers who help us operate our systems (under strict confidentiality agreements)

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, misuse, or alteration. Access to your medical records is restricted to authorized staff only.

5. Your Rights

You have the right to:

• Access your medical and personal records
• Request correction of inaccurate information
• Withdraw consent to use your information (subject to legal and contractual obligations)
• Request deletion of your records where applicable

To exercise these rights, please contact us using the details below.

6. Cookies

Our website may use cookies to enhance your browsing experience. You can manage or disable cookies through your browser settings.

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services and website constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact:

Safal Hospital